TERMS OF SERVICE
BREAKFAST
A cooked or continental breakfast is included with your room booking.
EVENING MEAL
To be sure of a table in the restaurant, please book your evening meals in advance.
REPLACEMENT KEYS
Replacement room keys will incur a charge of £50 that will be taken from your card to replace
the locks for any lost keys, to ensure security for all our guests and for insurance purposes.
REFUNDS & ROOM RELOCATION
No refunds are available due to normal bar noise during opening hours and customers leaving the bar.
If the type of room you have booked is unavailable (except where due to an event outside our reasonable control) on your arrival, we shall either: (a) provide you with an alternative room of equivalent or greater value. No additional charge will be payable; (b) arrange a reasonably equivalent room for you in a third party hotel; or (c) at your request or where, in our reasonable opinion, we are unable to find a suitable alternative, cancel your reservation and refund you any money you have already paid. Please note that where we provide you with alternative accommodation, you shall have no right to receive a refund for any sums paid.
CHILDREN
Children under 18 must be supervised at all times in all areas of the hotel,
restaurant and bar and toilets, for insurance and safeguarding reasons.
Children are only permitted in the bar for meals or until 8pm.
CAR PARK AND SURROUNDING PROPERTY
The car park is free for paying guests and customers to the restaurant and bar.
All vehicles are parked at the owner’s risk.
Camper-vans, tents, etc, are not permitted overnight in the car park, please look at the nearby Aline Woodland.
The gated road at the side is a private road and is not accessible for walking or access to the loch.
Do not approach any animals, cows, sheep, horses, dogs, etc., for your own safety.
We are not liable for any loss, damage or injury to any member of your party, pets, vehicles or possessions.
Please ensure you have suitable security and insurance for your property in the carpark.
Including pets, bicycles, canoes etc, left outside on the premises or on your vehicle or trailer.
They are left at your own risk.
SMOKING AND VAPING
Please smoke or vape outside in the designated smoking areas. A £50 fine will be issued otherwise.
PETS
We can accept some pets at the hotel, Room 7 only (when available) and in the Wee Bar area, at our discretion.
There is a £100 minimum charge if damage is incurred.
All dogs must be kept on a lead, at all times, inside and outside the property.
Please read our Pet Policy in full on the website under Rooms, Room 7.
If you have any other questions, please ask or message us, we will try to help and rectify situations ourselves whenever possible,
or assist you in finding help from outside sources.